FAQ

Frequently asked questions.

Quick answers to what people ask most. For a full walkthrough, read the User Guide.

User Guide

Getting around

I can't see any spots

Open the Spot Manager and choose Show All. If spots are still missing, check the Time Based Spots Calendar: time-based spots only show inside its date range, so choose All to see every date.

A pill at the top of the map says when a filter from the Spots List View is on. Choose Clear to remove it.

I only want to see certain spots

In the Spot Manager, tick or untick any category, group or type and watch the map change at once. The list of spots follows the same choice.

To narrow it further, open the Spots List View and use Filter Spots for kind, structure and dates.

How do I make OPSMAPIA open on my area of operations?

Just leave the map where you work. OPSMAPIA saves your position, zoom and base map to your account by itself whenever the map stops moving, and opens there the next time you sign in, on any computer.

How do I refresh OPSMAPIA?

Click the OPSMAPIA logo at the top left. The map reloads in place, and if you have a form open or a shape half drawn, it asks first.

Is there a quick way to find something?

Press ⌘K on a Mac or Ctrl K on Windows to open Find Anything, then type the name of a page, a panel or a spot.

Can I use the full features of Google Maps?

Right-click anywhere on the map and choose Show on External Map. Google Maps opens at that place, with Directions, Street View and the rest.

Spots

How do I add a spot?

Choose Spot at the foot of the Spot Manager and click the map, or right-click the map and choose Add New Spot. On a phone or tablet, use the Add Spot button.

Pick its category, group and type, give it a title and description, and choose Now to stamp the current time. Country, MGRS and location tags fill in by themselves.

How do I move a spot?

Right-click the spot and choose Edit. The spot becomes draggable: drag it to its new place, then choose Save Changes.

How do I delete a spot?

Right-click the spot, or open its details, and choose Delete. OPSMAPIA asks you to confirm first.

How do I change how a spot looks?

A spot takes its look from its structure: the shape from its category, the colours from its group and the short label from its type. Edit the category, group or type to change every spot under it, or edit one spot and move it to a different group or type.

How do I add images or a PDF to a spot?

When you create or edit a spot, drop the files on Files, or choose them from your computer. A spot takes up to six JPEG, PNG or PDF files. Smaller images upload faster.

Images appear as a slideshow in the spot's details, and PDFs as attachments.

How do I remove a file from a spot?

Edit the spot, choose Remove under the file, and save your changes. Deleting a spot also deletes its files from the server.

How do I make new spots glow, and for how long?

New time-based spots glow so everyone notices them. Choose how long in Profile, under Glow duration, in hours. Zero turns the glow off. It applies to every spot whose date falls within that time.

How do I copy a spot?

Right-click a spot and choose Copy, then right-click where you want the copy and choose Paste Spot.

Search, reports and export

What can I search by?

GEO Search finds a place by name, by latitude and longitude or by MGRS. Draw Area shows every spot inside a shape you draw, and Route shows the spots within 1, 2, 5 or 10 km of a journey, with its distance and driving time.

How do I export my map as an image?

Open your account menu at the top right and choose Export Map. OPSMAPIA captures your current view and shows it, ready to save.

How do I export my spots?

Open your account menu and choose Export Spots CSV. It downloads a spreadsheet of the spots on your map, with their ID, title, description, category, group, type, country, location tags and date.

How do I create a visual report?

Open Charts at the top of the page. Choose a range to see time-based spots by category, the busiest day and the largest category, and print it if you need a copy.

Teams, tracking and access

How do I see where my team is?

People who share their location from the OPSMAPIA mobile app appear on the map live, with their speed and grid reference. Tracking History replays their paths from the last 30 days, and the Team widget lists who is live, moving or offline.

What happens when someone sends an SOS?

Everyone online hears an alarm, the top bar turns red and a message shows who needs help. The SOS also appears in Messages with its location, so you can focus the map on it.

How do geofence alerts work?

An admin can turn a circle, rectangle or polygon overlay into a geofence, assign people to it and choose to be alerted when they enter it, leave it or go over a speed limit inside it. Alerts arrive in Messages.

I can't add or edit a spot or an overlay

What you can change depends on your level, which your administrator sets. Viewers can see everything but change nothing, members can add and edit their own items, and admins can edit everything in their channel. Items from other channels are always view only.

Can I see times in my own time zone?

Yes. In Profile, under Times, choose UTC or Local. It applies to spots, messages and tracking.

About OPSMAPIA

Who is OPSMAPIA for?

Operations rooms of every size: security and risk companies, NGOs, embassies, energy and construction projects, and any organization that needs one live picture of what is happening on the ground. It was built with GIS experts, on-the-ground security operators and former police and armed forces professionals.

Is there a mobile app?

Yes, OPSMAPIA is on the App Store for iPhone and on Google Play for Android.

Can OPSMAPIA run on our own servers?

Yes. For organizations that need a dedicated platform, we can adapt OPSMAPIA to your requirements and run it on your own servers. Contact us to talk it through.

How much does OPSMAPIA cost?

It depends on what you need: your own system, our analysts' real-time country coverage, or a dedicated platform. See Pricing for the options and contact us for a quote.

Didn't find your answer? Contact us and we'll help.

See it on your own map.

We'll set OPSMAPIA up with your structure, your area and your team.